📦 1. Where do you deliver?
We deliver anywhere in South Africa. Nationwide shipping is available via trusted courier services.

🚚 2. How long does delivery take?
Delivery usually takes 2–5 working days depending on your location. Outlying areas may take a bit longer.

💰 3. How much is delivery?
We offer free delivery on all orders over R500. For orders under R500, a flat rate delivery fee will be calculated at checkout.

💳 4. What payment methods do you accept?
We accept:

• Debit/Credit Cards (Visa, Mastercard)

• Instant EFT (via PayFast or Yoco)

• Mobile payments
  All transactions are safe and secure.

🔄 5. Can I return or exchange an item?
Yes! You can return eligible items within 7 days of receiving your order. Items must be unused and in their original packaging. See our Returns & Refunds Policy for full details.

❌ 6. Which items are non-returnable?

• Used or opened products (unless defective)

• Clearance or final sale items

• Personalized items

📦 7. How do I track my order?
Once your order is shipped, you'll receive a tracking link via email or SMS. You can also visit our Track My Order page.

🛒 8. Do I need to create an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders, save your wishlist, and check out faster next time.

📨 9. How do I contact customer service?
You can reach us at:
📧 support@darkwillow.co.za
We usually respond within 24 hours (excluding weekends and holidays).

🎁 10. Do you offer gift wrapping or gift messages?
Currently, we don’t offer gift wrapping — but we’re working on it! You can leave a note at checkout and we’ll do our best to personalize the experience.